We guarantee LIVE arrival of our shrimp if the package is signed for and accepted on the first delivery attempt. THIS LIVE ARRIVAL GUARANTEE IS VALID FOR FEDEX OVERNIGHT. PRIORITY MAIL SHIPMENTS DO NOT CARRY OUR LIVE ARRIVAL GUARANTEE. If the package is denied for any reason on the first attempt or left without being signed for the guarantee is VOID.
In the unlikely event that your shrimp arrive dead you must email a digital photo of the dead fish still in the original, unopened bag to firstname.lastname@example.org within 3 hours of delivery.
Our live arrival guarantee does not cover the freight costs. All freight costs are the responsibility of the purchaser.